{"id":1212,"date":"2024-01-23T08:11:03","date_gmt":"2024-01-23T06:11:03","guid":{"rendered":"http:\/\/mentalhealth.wpnet.upatras.gr\/faq\/"},"modified":"2025-12-12T12:22:59","modified_gmt":"2025-12-12T10:22:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/mentalcare.upatras.gr\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"

[vc_row][vc_column][vc_tta_accordion section_title_tag=”h2″ color=”white” spacing=”5″ gap=”5″ c_icon=”chevron” active_section=””][vc_tta_section title=”1. To which students is the Psychological and Counselling Support Center addressed at?” tab_id=”1708675658107-a4d243a4-1f28″][vc_column_text]The Psychological and Counselling Support Center is addressed to all students of the University of Patras (undergraduate, postgraduate, phd).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”2. How can I book an appointment with the Psychological and Counselling Support Center?” tab_id=”1708675658107-76c586fd-d81c”][vc_column_text]To schedule an appointment with the Psychological and Counselling Support Center you should fill out the Appointment form<\/a>. After completing the form, a representative of the Center will reply to your academic email for the first available appointment. In case you agree with the date and time given you must confirm your appointment within one week, otherwise your appointment will no longer be available.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”3. What procedure is followed during the first appointment?” tab_id=”1708676890687-963afe5d-3f92″][vc_column_text]The first appointment always takes place with a Social Worker. A social history is taken and the needs of the student are recorded. Depending on the nature of the issues, the student continues to attend counseling\/psychosocial support sessions with a Social Worker or is referred for psychological support sessions to the Center’s Psychologists.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”4. If for some reason I do not respond to the email sent to me by the Center within the deadline, what should I do?” tab_id=”1708677056939-654753c2-09f5″][vc_column_text css=””]If you do not respond within three days of the day the email was sent with the scheduled date of the appointment, then the appointment is no longer valid and you will have to repeat the process of filling out the contact form to be given a new appointment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”5. How else can I contact the Psychological and Counselling Support Center?” tab_id=”1708677058436-273c6920-addd”][vc_column_text]You can contact the Psychological and Counselling Support Center by phone at 2610.969696<\/a> or by mail at psycenter@upatras.gr<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”6. What are the working hours of the Psychological and Counselling Support Center?” tab_id=”1708677059717-9a7449bb-4c84″][vc_column_text]The Psychological and Counselling Support Center of the University of Patras operates from Monday to Friday from 8.00 a.m. to 3.00 p.m.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”7. Where is the Psychological and Counselling Support Center located?” tab_id=”1708677060958-64f1f59d-fe63″][vc_column_text]The Psychological and Counselling Support Center is located in Building A of the Rio Campus, on the Ground Floor, in the Directorate of Student Affairs[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”8. I am a student of the University of Patras based outside of Patras, can I use your services?” tab_id=”1708677062198-cdc2c29f-e565″][vc_column_text]The Psychological and Counselling Support Center addresses all the cities where the University of Patras is based. The use of the services for the students of the University of Patras who are based outside of Patras is done remotely, after a scheduled meeting.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”9. What supporting documents are needed to make use of the Center’s services?” tab_id=”1708677063567-c9ff9a31-f662″][vc_column_text]For all the services of the Center you only need to be a registered student of the University of Patras (undergraduate, postgraduate, PhD).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”10. In case of emergency, where can I ask for help?” tab_id=”1708677326723-274b2a8c-f343″][vc_column_text]The Psychological and Counselling Support Center serves requests after appointment. For an emergency you can see information at the link “Support Lines”<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”11. Are the Services provided by the Center free of charge?” tab_id=”1708677327208-6f7ba61b-d014″][vc_column_text]All the services of the Psychological and Counselling Support Center of the University of Patras are free of charge<\/strong>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”12. How is the privacy of personal information ensured?” tab_id=”1708677543679-6c2b2583-f352″][vc_column_text]Beneficiaries come into contact with Social Workers and Psychologists who are bound by professional confidentiality based on the ethics of their profession. The information resulting from the counselling process is not disclosed by the staff of the Center. The only reasons for lifting confidentiality in a counselling process, in accordance with what is legally provided for, are related to the possibility of a threat to the physical integrity of the beneficiery himself or any third party.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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